Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

Residents calling the nonemergency dispatch line in Anoka County could soon be greeted over the phone by Eric or Erica — not a real person but a new artificial intelligence assistant. Anoka County’s ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

ONSLOW COUNTY, N.C. (WNCT) — This week is National Public Safety Telecommunicators Week, and it honors and recognizes the people who answer your calls and get you the help you need. At the Onslow ...

Waukesha and La Crosse have both implemented an AI-powered system trained to better direct non-emergency calls.