Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

When someone is angry, being reasonable doesn't come naturally. Standing in the path of someone’s uncontrolled anger is scary, yet there are several grounding phrases truly brilliant people say to put ...

Add Yahoo as a preferred source to see more of our stories on Google. We all know someone who seems to carry a storm cloud around with them, seemingly furious at the world. While it’s tempting to ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

Nobody wants to be labeled as angry. It's looked down on, as if you are out-of-control and irrational. In reality, everyone gets angry, but only some people have a self-destructive level of anger that ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

Whether they're colleagues, clients, or customers, you’re sure to encounter difficult people at work. It might be someone who hinders productivity, rubs you the wrong way, makes you upset, or is ...