When it comes to automotive service facilities, Consumer Reports members prefer independent shops—and, in some cases, chains—over dealerships, according to our annual survey. The survey results show ...

Looking for the best car repair shop? Consumer Reports has honest ratings and reviews on car repair shops from the unbiased experts you can trust.

Car dealerships have wildly varying customer satisfaction ratings when it comes to auto repair prices, wait times and overall service, with Hyundai, Jeep and Kia scoring the worst, according to the ...