Whether it’s to increase productivity or decrease costs, auto-dialers have plenty of use cases that make them a reliable tool. They are mainly used in the healthcare, hospitality and sales sectors. In ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing solutions to enhance productivity and efficiency in your operations.

I discovered a new, powerful, open source auto-dialer called Newfies-Dialer that is offered by Star2Billing S.L, and is distributed free of charge, with no ongoing licensing costs. Star2Billing also ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

On June 29, Florida Governor DeSantis signed into law CS/SB 1120 which amends Florida law to impose new limits on the use of “automatic dialers.” The law is effective today, July 1. The new law ...

Though decided on April 1, the Supreme Court’s ruling in the case of Facebook v. Duguid et. al was no April Fools for those against the business practice of sending telemarketing text or phone ...

In the rapidly evolving landscape of Telephone Consumer Protection Act (TCPA) litigation, recent court decisions continue to provide defendant-friendly clarity as to what technology and platforms ...

Whether you’re launching a new business or trying to grow from a very small one, it’s important to develop a lot of leads. Unfortunately, business development work can be time consuming and results ...