KwaZulu-Natal police have arrested several people at a fake call centre in Durban. The suspects were allegedly running call ...

IP telephony, or voice over IP, is now commonplace in many large enterprises. So why has it not been successfully ported to an area where it can offer great benefit - the call centre? IP-based call ...

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AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...

Police raid in Umhlanga uncovers illegal call centre linked to a multi-million rand banking scam, sparking debate on working ...

A recent report by not-for profit organisation Business Process Enabling South Africa (BPESA) shows 8,180 new call centre ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...