Nairobi — Last year, Kenya won the United Nations Public Service Award, for implementing a performance contracting process that improved "transparency, accountability and responsiveness". The award is ...

Jon Miller of Gemba Research on how to ensure the ideal process flow for Kaizen What is the ideal process flow for kaizen? This is a good question and one that reveals how common it is to struggle ...

In an age where the bottomline dictates corporate cultures and the lifestyles of people on its payroll, sometimes a simple and common-sense approach solves the complex calculations of loss and profit, ...

The often-ignored management strategy is when organizations prioritize ISO certification over Kaizen. It’s like certifying and documenting chaos to make it internationally recognized. Many managers ...