Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

In just a few years, cloud became the dominant technology. Learn how a methodology like ITIL can help manage delivery of services through the cloud. Cloud-based services, in comparison to ...

Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

Proper standards of IT governance can help to align technology with complex business processes, and open the door to more effective outsourcing, by György Lengyel, managing director of AAM ...

IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management ...

BMC Software's annual ITIL seminars will not go ahead in the Asia-Pacific region this year after budget cuts forced the vendor to cancel them. The seminars, which detailed for enterprise users how to ...