The VoiceXML Forum is pleased to announce the launch of the VoiceXML 2.1 competency-based certification for IVR developers. VoiceXML developers will be able to attest to their skills and expertise ...

Edify Corp. this week is expected to upgrade its speech platform, which combines traditional interactive voice response (IVR) development tools with features supporting VoiceXML, speech recognition ...

If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business. Hosted IVR is a cloud-based solution ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...