Michael Cotter had a problem: “Chargebacks” at his tech support company were too high. The reason for this was not hard to find; people at his company, Tech Live Connect, were scamming Cotter’s fellow ...

Teresa Rogg stood by the kitchen counter in her Quincy home last summer with a phone pressed to her ear, wrapping stacks of $100 bills in tin foil. She then sealed the money in a box, walked out to ...

A retired lawyer lost the money in a tech support scam, a type of online fraud that is surging. Citibank said it couldn’t recover the funds, which criminals wired from inside his account. David Welles ...

Tech support scams cost victims billions each year and often target the most vulnerable users. Scammers use fear and urgency to trick people into giving access to their devices or financial ...