Satisfi Labs, the leading conversational Agentic AI platform for sports, entertainment, and tourism, today announced the ...

A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...

RALEIGH, N.C. and NEW YORK, June 17, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that ...

The Agent Performance Console will be able to evaluate the real-time production of Satisfi Labs-created personas, tracking objectives and results to determine just how effectively their digital tools ...

Measuring AI agent ROI is not necessarily straightforward, however, because it can be difficult to link AI agent performance directly to decreased costs or increased revenue. Some AI agent benefits ...

Most technological innovations take a somewhat circuitous path to mainstream adoption, often taking years to get there. Word of mouth, successful use case deployments, employee movement across ...

Emvolve Performance Manager from Performix Technologies (Burlington, MA) lets you set performance goals for agents and view their performance statistics from a Web browser. Agents can view charts ...

A better way to measure value in this new economy is tracking the agent penetration rate.

How will you know your AI agent is ready to launch? Here’s the release-readiness checklist every devops team needs.