The Office of Personnel Management — the federal agency that helps support millions of government workers — earlier this year released its latest information technology strategic plan. The document, ...
The retirement services chatbot is designed to answer easy questions to free up call center resources for more complex inquiries. The Office of Personnel Management is piloting a chatbot to answer ...
	The Office of Personnel Management this month released a request for proposals, in the works since early 2003, for online training, products and services to support its GoLearn Web site. The ...
The governmentwide portal for online learning will now be known as USALearning.gov. GoLearn.gov is no more. Actually, the governmentwide portal for online learning still exists, but it just has a new ...
OPM doesn’t have documented customer experience plans for the Postal Service’s open season, OIG says
The launch of a new health insurance plan overseen by the Office of Personnel Management and serving 1.7 million Postal Service employees, annuitants and eligible dependents is set to begin with its ...
The Office of Personnel Management is piloting a chatbot to answer retirement questions from federal employees and retirees, according to the agency's top tech official. Guy Cavallo, chief information ...
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