As a public service, I offer a “short course” version of a class I teach called “Communication and Conflict.” Our textbook is “Communication, Conflict, and the Management of Difference.” Authors ...

Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. Conflict resolution has been on the organizational agenda ...

Relationships become stronger, more enduring, and closer through conflict resolution. Conflict cannot be resolved if anyone feels criticized, blamed, devalued, shamed, or humiliated. Plan on frequent ...

Have you ever walked away from a disagreement feeling frustrated, unheard, or misunderstood? You’re not alone. Emotional intelligence (EI) has long been celebrated as a cornerstone of effective ...