Zendesk just told you what "specialist" actually means

Every vendor in this space likes to say their AI is smart. Almost none of them will tell you what it's actually good at. That's the quiet admission buried under most ...
Morningstar%2c Inc.

Zendesk Expands Contact Center Voice Support Across Languages

New AI-powered Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages As AI agents take on more of the customer ...
TechRepublic

Zendesk Sell Review: Features, Pricing, and Benefits

This Zendesk Sell review will walk you through the key features, product pricing, pros, and cons. Discover the benefits of this CRM solution for sales processes and customer experience. Starting price ...
diginomica

How Odeon taught its Zendesk AI chatbot to speak like one of the team

When Odeon Cinemas introduced an AI chatbot to handle guest queries, making sure it engaged with the brand's tone of voice ...
Yahoo Finance

Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service

DENVER, May 19, 2026--(BUSINESS WIRE)--At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core ...
ZDNet

Zendesk’s new Duet platform unites sales and support teams

Zendesk, the San Francisco, CA-based customer service and engagement platform, introduced a new offering on Wednesday that combines tools for sales and support teams. Called Duet, the new platform is ...
No Jitter

Zendesk announces Real-Time Voice Translation capability

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...
ITWire

Zendesk doubles down on AI with Forethought acquisition and it's a smart play

While much of the SaaS world is tightening its belt, Zendesk is doing the opposite and honestly, it's hard to argue with the logic. The company has announced a definitive agreement to acquire ...
Reuters

Activist Jana steps up push for Zendesk to drop deal for Momentive Global

BOSTON, Jan 3 (Reuters) - Activist investor Jana Partners is increasing pressure on customer service platform Zendesk (ZEN.N), opens new tab to drop plans to buy Momentive Global (MNTV.O), opens new ...
Business.com

Zendesk Review and Pricing

Team collaboration and knowledge sharing are built into Zendesk’s highly functional, easy-to-use platform. When a customer reaches out, agents can loop in colleagues for advice, bring them into the ...
CNBC

Zendesk shares plunge on company's agreement to buy Momentive for about $4 billion in stock

Zendesk announced after the close of trading on Thursday that it's buying Momentive for about $4 billion in stock. That price would equate to almost one-third of Zendesk's market cap. Analysts slashed ...

Zendesk Expands Contact Center Voice Support Across Languages

New AI-powered Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages. SAN FRANCISCO ...