For most of the last century, businesses thought of themselves as producers of things. Value was manufactured, packaged, and ...

Once an organisation has real visibility into its AI usage, a different problem shows up — one that's easy to underestimate.

Cloud Challenge Book 2026 is a significant moment for public sector transformation. Published by the the Department for ...

In my conversations with executive teams, I keep running into the same misconception: that buying access to a cutting-edge frontier model is itself a strategy.

Last month we marked Neurodiversity Week, sparking a conversation about the Artificial Intelligence (AI) and concerns regarding bias. Amidst these discussions, the focus turns to how AI holds ...

Our clients tell us how they often find themselves inundated with vast amounts of information. When faced with a myriad of meetings, presentations, and reports, it is challenging to find the thinking ...

Generative artificial intelligence (generative AI or gen AI) in healthcare, has been in the spotlight for the last few years, with headlines and research publications pressing on its growing ...

There is a persistent misconception that the voluntary sector lacks innovation—that we somehow do not possess the spark to ignite transformative change. However, innovation does indeed occur within ...

Access to education is a basic human right for all. The United Nations describes education as “the building block for every society” – but for those experiencing digital inequity, there is a very real ...

This year our Summer reads have been chosen by members of the DL Advisory Board and our AI Expert Community. So wherever your summer plans take you, we hope you’ll find a moment to pick up or listen ...

Over the past year, we’ve seen a noticeable shift in how organisations approach user research. Across both our own delivery work and conversations with clients, AI is increasingly being explored as a ...

As the biggest public service department in the UK, DWP Digital are driven to use technological solutions to better serve their 20 million claimants and customers each year. DWP Digital’s use of ...