In 2026, an entry-level call center agent in Kenya typically earns about KES 20,000 to KES 35,000 per month. Experienced agents earn roughly KES 35,000 to KES 60,000, and team leaders or QA ...

Africa's Talking is the best-known voice API in Kenya, but it is no longer the only good option. In 2026 developers can choose local, per-second, KES-billed voice APIs like SautiKit, global CPaaS ...

To pay Kenya Power (KPLC) via M-Pesa, use paybill 888880 for prepaid tokens (account number = your meter number) and paybill 888888 for postpaid bills (account number = your KPLC account number). For ...

If you have ever paid for goods through Lipa Na M-Pesa, received a salary into your phone, or topped up your Netflix subscription with mobile money, you have used a service powered by the Daraja API.

Kenya is one of East Africa's leading business process outsourcing (BPO) hubs, home to large outsourced call centres like CCI Global, KenCall, iSON Xperiences and Techno Brain, alongside smaller ...

Looking for a Mteja alternative in Kenya? The strongest 2026 options are HelloDuty (AI cloud contact center with voice, SMS, WhatsApp and USSD in one screen), Ameyo (enterprise), Talinda (3CX-based), ...

You can get an American phone number in 2026 without living in the United States. The five realistic options are: a US carrier SIM, an eSIM, Google Voice, a paid VoIP number, or a free virtual number ...

The best Zendesk alternatives for Kenyan and African businesses in 2026 are HelloDuty (AI omnichannel contact centre with voice, SMS, WhatsApp and USSD), Freshdesk and Zoho Desk (value help desks) and ...

Why Africa's Talking is a popular choice for bulk SMS in Africa Africa's Talking (AT) is a Pan-African communications platform that aggregates direct connections to mobile network operators across ...

An auto dialer is software that dials phone numbers automatically from a contact list and connects answered calls to an agent or a recorded message, so a team places far more calls per hour than ...

An IVR (interactive voice response) is the automated menu a caller hears when they dial your business: press 1 for sales, 2 for support. To build one with a voice API, you provision a phone number, ...

To get an M-PESA statement, dial *334# on your registered Safaricom line, select My Account, then M-PESA Statement, then Request Statement. Choose a mini statement for your last 5 transactions by SMS, ...