Tennessee uses cellular-connected self-service kiosks to reduce DMV wait times and make driver services available in ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. The DIR’s Data Center Services program, ...

Artificial intelligence is rapidly becoming part of how state and local governments operate. Agencies are using AI to improve employee productivity, analyze data, strengthen cybersecurity operations ...

State and local government IT teams are under constant pressure to prove that their systems are secure. Auditors want evidence. Legislators want transparency. Agency leaders want to reduce risk ...

For Dalton Laluces, the problem wasn’t just long lines or overloaded phone systems. It was something deeper. “We realized what we were seeing weren’t the actual problems,” says Laluces, director of ...

For years, the default question a state CIO asked vendors was simple: “Is artificial intelligence in your product, and can we turn it off?” But according to a panel of state and local security leaders ...

As state and local governments modernize legacy systems and expand into hybrid and multicloud environments, IT teams are under increasing pressure to maintain performance, security and uptime across ...

Despite significant fiscal challenges, state IT leaders at NASCIO 2025 were bullish about their ability to use technology to help drive efficiencies. StateTech interviewed state CIOs about FY 2026 ...

State technology leaders are accelerating efforts to modernize how residents prove who they are online, but fragmented systems, funding constraints and governance challenges continue to slow progress, ...

Colorado made history in 2024 with its Artificial Intelligence Act, marking the first state government regulation of high-risk AI use cases. Colorado has a rigorous, risk-based approach to evaluating ...

A successful unemployment system overhaul offers a roadmap for agencies pursuing lasting digital transformation.

The shift matters because many government service desks have been held back by budget limits, old technology and procurement ...