Qor Insights IQ has analyzed more than 1.4 million inbound calls, and identified more than 30% to be ready for automation.

The Monte Carlo Agent Trust Platform could finally address AI agent mistrust with data lineage and centralized governance.

The New York Mets are deploying RingCentral to modernize employee communications, scale sales outreach, and strengthen fan ...

Anthropic is adopting ZDR for Mythos and Fable 5.1 after enterprise feedback, intensifying the frontier AI data protection ...

Discover why transparent AI use matters when synthetic personas begin resembling customers, creators and independent voices ...

Sprinklr is scaling customer intelligence and agentic AI, yet data quality and workflow design remain critical customer ...

CX Today covers news including Agentic AI, Agentic AI in Customer Service​, Contextual Data, CRM, Customer Data Platforms ...

Verint’s 2026 report shows contact center AI spend is rising, but fragmented data may stop CX teams proving real business ...

HPE highlights how AI-native networking, infrastructure performance and resilience could increasingly shape customer ...

The OpenAI–Hugging Face incident is a warning for AI autonomy. Discover how CRM organisations help B2B teams govern peer ...

CrowdStrike’s Fal.Con announcements show why AI agent security, verified identity and data protection are now vital to ...

Could SAP signavio process meaning finally fix the breaks behind the customer journey? Here's the inside look for CX leaders.