New agentic capabilities in Catalyst by Zoho bring application development, infrastructure, and governance into one integrated lifecycle.

CallRail's new capabilities will turn inbound calls into confirmed appointments and give HubSpot's AI agents access to richer customer context.

The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months.

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

CRM’s roots go all the way back to the 1950s with the invention of the Rolodex, which remained a staple on the desks of marketing and sales professionals around the world for decades. Then in the late ...

Cyara, a provider of customer experience (CX) assurance solutions, has added agentic testing and artificial intelligence governance capabilities to validate, monitor, and control AI agents across ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

As AI agents become ubiquitous, sales leaders should move beyond simply increasing the number of bots and instead focus on integrating AI into cohesive strategies that prioritize data quality, process ...

Many companies mistake velocity for vision. We’ve become experts at filling calendars with content, yet we are frequently failing to build narratives that actually stick. Long-standing research by ...

Airbyte has updated its Airbyte Agents platform, expanding how AI agents access and act on enterprise data. The update includes Airbyte's availability in the OpenAI App Marketplace, the launch of the ...