Businesses need voice-based AI agents that can interact naturally, quickly and follow established processes. With Alma, ...

CRM convergence, 2026's first eight months reveal how context and human oversight drive customer experience gains.

Users can interact with enterprise customer data through Claude — and Salesforce has handed its interface, user workflow and ...

Collaboration between IT and business teams is important for AI success, according to a recent Alteryx study of 1,400 IT ...

Increasingly, customers can buy work rather than access to the software used to do it. This changes what customers buy and ...

Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.

What happens when an AI agent outlives its project, retains access after its owner leaves, or becomes embedded in obsolete ...

Semantic search sifts through unstructured data to find information based on context and intent rather than keywords.

Four new products aim to govern agentic capabilities in Genesys Cloud, and Genesys also updated its own virtual agent.

Most companies have deployed AI for various CX-centric use cases, but real gains may prove elusive without properly tagged ...

Issues with data security/governance, AI trust, system integration, poor data quality and skill gaps limit agentic AI ...

"Legacy data was never built to be verified at scale, which AI requires. It was built to run one system, for one purpose, ...