Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Crexendo outperforms the S&P 500 with strong growth, AI innovation, and attractive valuation. Click here to read an analysis ...

Raworths of Harrogate has rounded off 2025 with a series of appointments, promotions and career milestones across the firm.

Would the next generation of professional front desks be staffed by humanoid robots that not only resemble human beings but possess the capability to read human emotions? Beijing’s Noetix Robotics ...

Q: Our agency has a large corporate client that would like us to provide our services to the corporation's employees in Mexico, all of whom speak at least some English. We can propose to serve those ...

MOUNTAIN VIEW, Calif. – Satellite-servicing businesses are finally getting off the ground thanks in part to technological innovation and the example set by prime contractor Northrop Grumman. “There is ...

Imagine a customer calling an automotive shop at 7 p.m. on a Wednesday. They need to book an urgent appointment because of a malfunctioning car and an upcoming road trip, but it’s after business hours ...

Some startups pride themselves on having prestigious financial backers — but just as important is having prestigious customers. It’s one of the main points of pride for Serval, an enterprise AI ...

Virtual Receptionist Service Turns to Deepgram to Help Strike the Right Balance Between Efficiency and Empathy Deepgram, the leading voice AI platform for enterprise use cases, today announced that ...