“The Algorithm” is impenetrable. It’s mysterious, it’s all-knowing, it’s omnipotent. Except that it’s not. An algorithm is a simple concept that, today, has many complex manifestations.

In other domains, what’s described above as a model is itself called an algorithm. Though that’s confusing, under the broadest definition it is also accurate: models are rules (learned by the ...

So, an algorithm is the process a computer uses to transform input data into output data. A simple concept, and yet every piece of technology that you touch involves many algorithms.

Project Nessie is an algorithm [redacted]. Aware that this scheme belies its public claim that it “seek[s] to be Earth’s most customer-centric company,” [redacted] . How distressing.

In four new studies, researchers found complicated results from experiments on Facebook’s and Instagram’s algorithms, suggesting there was no silver bullet to fixing the platforms. By Mike ...

TCN’s inaugural, national consumer survey provides a detailed look at Americans’ attitudes about dealing with contact centers and customer service.

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