Brian Niccol, who took over as CEO in September, told analysts on an earnings call this week that the company's financial ...

One of the most recent—and notable—changes is that the company intends to bring back a “human touch” by writing customer ...

Chipotle said that it has been consistently offering "generous portions" in an effort to satisfy the customers who complained ...

The vibes are off at Starbucks. Baristas are overworked as they try to churn out a constant stream of complicated customized ...

The new Starbucks chairman and CEO Brian Niccol hopes a shot of nostalgia and a sharpie will help the coffee giant break out ...

The coffee giant thinks ceramic mugs, a coffee condiments bar and comfy chairs are a good start toward improving its in-store ...

Unfortunately it’s not as simple as going to Staples and picking up some Sharpies,” Niccol said. “That’s the power of our ...

To make things easier for customers and employees, the company will add “commonsense guardrails” to customizations on its ...

Starbucks is discontinuing its Oleato olive-oil infused beverages at most locations, part of an effort to streamline the chain’s menu.

If you have three of your friends in a room, chances are they all drink a different type of milk in their coffee. I’m an almond girly, for instance, but my BFF swears by oat milk. That means both of ...

Brian Niccol wants customers to get their orders in four minutes or less as he tries to reinvigorate the company's sagging sales.

Starbucks in recent months has suffered from weaker U.S. sales as consumers, after two years of wrestling with inflation, shy away from its higher-priced coffee. Competition in China has also ...