For most of the last century, businesses thought of themselves as producers of things. Value was manufactured, packaged, and ...

Once an organisation has real visibility into its AI usage, a different problem shows up — one that's easy to underestimate.

Cloud Challenge Book 2026 is a significant moment for public sector transformation. Published by the the Department for ...

If you’d like to become a commercial partner or sponsor, we have a range of programmes, reports, events and campaigns you could get involved in.

For the first time, one department held the near full digital stack: fibre and mobile connectivity; data centres; joined-up public data infrastructure through the National Data Library; the digital ...

Over the past year, we’ve seen a noticeable shift in how organisations approach user research. Across both our own delivery work and conversations with clients, AI is increasingly being explored as a ...

Written by Chris Berry, Sales Director, IEG Group. There is a lot of excitement in local government about AI, automation and predictive insight. Understandably so. Councils are under pressure to meet ...

What value do Customer Principles bring? Customer Principles ensure decisions focus on the needs of the customers rather than personal preference. They give everyone in the organisation a shared ...

At Digital Leaders AI Week 2026 TSO shared how combining AI with expert oversight can both improve productivity and manage the risks that undermine trust in AI. An expert‑in‑the‑loop approach ensures ...

Written by Gary Craven MCMI ChMC, Head of AI Strategy and Transformation, Craig Dibdin, Head of Consultancy for the Public Safety Group, Sopra Steria Next The AI choices our police industry makes in ...

Artificial intelligence (AI) applications are becoming increasingly embedded in our day-to-day lives, creating new opportunities and disrupting established industries. Predictive AI in the form of ...

When I spoke at AI Week 2025, I wanted to focus on something very practical: how councils across the UK are using AI not as an experiment, but as a tool that actively transforms how public ...