A jury found Meta and YouTube negligent for addictive design. Here's how brands advertising there inherit legal and ...

True Fit's Jessica Arredondo Murphy says AI is raising the bar for what belongs in the stack, with "decision-grade" platforms ...

Moonshot paused new subscriptions for its 2.8-trillion-parameter model outstripped GPU capacity, sparking fresh arguments ...

The update also includes nearly two dozen fixes, though Google's CCaaS platform remains absent from Gartner and Forrester's ...

Google built a spam detector that judges site networks, not single pages. Sites heavy in AI content are already losing ...

Transaction and click data show what happened, not the reasoning behind it. Here's the fix CX teams are missing.

Salesforce landed a monster contact center deal with the US Government, the latest in a line of moves by federal agencies to ramp up customer experience. The agentic CRM giant announced July 24 that ...

New public beta gives go-to-market teams a single console to build, monitor and coordinate AI agents across sales, marketing and service.

Is compliance killing contact center CX? Not inherently — poorly executed compliance creates friction, but well-designed ...

When customer experience breaks down, the contact center is where the pressure lands. Service leaders are told to respond ...