How public-sector agencies are closing the gap between citizen expectations and contact center reality. Most government contact centers weren’t designed to fail. They were designed for voice calls and ...

A structured comparison of leading patient engagement platforms to help healthcare operations and IT leaders make a confident, informed decision. Scheduling backlogs, stretched administrative staff, ...

Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent ...

Total Revenue of $644 million, at higher end of guidance Record GAAP operating margin of 7.8% and non-GAAP operating margin of 22.9% ARR from customers utilizing paid AI products is over 10% of total ...

Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours. A text goes ...

Align staffing, AI forecasting, and real-time performance management to reduce costs, protect service levels, and improve agent experience. Contact centers face mounting pressure from every angle.

Voice has outlived every prediction of its decline. When something matters, people call. They call when money is involved. They call when timelines are tight. They call when stakes are high. At the ...

AIR Pro can recognize intent, authenticate customers, and execute multi-step actions autonomously. With real-time multilingual switching, AIR Pro eliminates friction for customers who move between ...

Bring world-class customer experiences and RingCentral’s best-of-breed telephony into Microsoft Teams. Learn More Welcome to RingCentral’s AI hub, your destination for cutting-edge insights and ...

Not every doctor can entertain in-person visits. When health crises are happening and epidemics like COVID-19 are surging across the globe, healthcare providers face a significant problem: welcoming ...

It’s a tremendous honor today to share that once again, RingCentral Reach™ has been named a 5-star partner program in CRN’s annual partner program guide. This marks our 11th consecutive year earning ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it is integrating OpenAI to advance enterprise-grade voice AI.