Learn what quality management is and the importance of a quality management system. Find quality management principles, and see quality management system examples.

Total Quality Management (TQM) is defined as a management concept founded on the idea that a corporation may attain lengthy excellence if each of its members, from the lowest-level employees to ...

Continuous Quality Improvement (CQI) is a management philosophy that utilizes a continuous cycle of reviewing processes with the goal of gathering data and using it to improve the overall process.

Discover who Philip Crosby is and what he contributed to Total Quality Management in business. Find out his TQM concepts and see examples of his...

Service quality is measured by considering the 5 dimensions of service quality. These dimensions are tangibility, reliability, responsiveness, empathy and assurance.

Check your understanding of quality management systems in this worksheet and quiz. These assessment tools will help you assess your knowledge of...

Juran takes a holistic approach to quality and his concept of quality revolves around what is called a quality trilogy, which is composed of quality planning, quality control and quality improvement.

Project quality management is where a company identifies the output of a product to maintain the upkeep of quality in the products or services. Learn about what project quality management is, how ...

Through total quality management (TQM), an organization can improve earnings, customer and employee satisfaction, and supplier relationships. Explore the necessary steps to implement TQM in …

The modern management theory is a managerial approach that guides organizational practices and processes. The model believes that employee motivation is subject to different factors.