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How Disneys ‘guestology’ theory for customer experience can …
RESPONSIBLE PARTY: BRUCE LAVAL; More Wow, Less Wait
'Guestology'- The science behind Disney's WOW experience
The father of Guestology: An interview with Bruce Laval
Engineering the Magic
How Disney’s Fastpass system spun completely out of control ... - Polygon
Episode 100: The guy that invented FastPass - The Disney Dish …
Disney's FastPass: A Complicated History - Top Documentary Films
Managing the innovation co-creation challenge: Lessons from …