Today, we heard how a bank’s systems outage led to disaster for one customer, who’s house sale was derailed at the last moment. Personal finance expert Sarah Pennells was in HQ to explain just what you should expect if this happens to your bank. For lots more, you can see the rest of the programme now on BBC iPlayer - https://www.bbc.co.uk/iplayer/episode/m002q7nm/rip-off-britain-series-17-41-careless-courier-driver-destroyed-my-garden-wall | BBC Rip Off Britain