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YouTubeJeff Mowatt Customer Service & Sales Speaker
How to Manage Difficult Employees: Addressing Bad Attitudes Effectively
Hi, I'm Jeff Mowatt, here with another tip on how to manage difficult employees. Today, I want to talk about dealing with someone who has a bad attitude. My tip is simple: do not focus on their attitude. Instead, talk about their observable behavior. For example, if someone is unfriendly towards customers, it is not helpful to say, "You need to ...
565 viewsJun 10, 2024
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